SONARETH SUPPORT
How can we help?
Questions about access, a payment or the monitor?
Contact us at contact@asset-flux.com.
Send a support request
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Frequently asked questions
Can I see the monitor before signing up?
The home page opens the complete monitor automatically for 10 minutes. It includes the real radar, market cards, alerts and source details. Afterwards, choose Continue for 10 guest minutes to keep using the same monitor without an account.
What do I need to create an account?
Only your email and a password of at least 12 characters. We do not ask for your name, phone number or address. Save the recovery code shown after registration.
How does the free trial work?
Each network receives one automatic 10-minute preview and one additional 10-minute guest session. Both are timed on the server. If you add guest minutes before the preview ends, they begin after it; unused preview time is preserved. Refreshing or creating another account does not reset either window. People sharing a connection share the free windows. Afterwards, membership is $9.99 for 30 days.
How much is membership?
Membership costs $9.99 for 30 days. Renewal is manual. The payment page calculates an exact ETH amount when payments are available.
Which payment network do I use?
Native ETH on Arbitrum One (chain ID 42161). Always use the network and exact amount shown on your current invoice. Do not send funds while payments are disabled.
I paid but cannot access the monitor.
Sign into the account used for the invoice and select Verify payment. Activation waits for finalized blockchain confirmation. If the amount, network or timing was different, email us with the transaction hash and invoice reference. Never send wallet keys.
What if market data is delayed?
Check the displayed connection status and data age. A delayed quote is not a current price. If the interruption continues, tell us the time, your browser and the affected panel.
How do I recover my account?
Use Recover account on the membership page with the recovery code saved during registration. Do not email your code or password to support.
Does SonarETH trade for me?
No. SonarETH displays market observations and historical comparisons. It does not place orders or guarantee future price movements.
Owner support inbox
Only your owner account can see customer requests. Reply using your email application.